E-mail: contact@the-cat-paradise.com

The processing of your order, the manufacture of the products and the (free) delivery require a maximum of 10 to 15 working days from our team. We do our best to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

You can follow the progress of your order by clicking on the following link: Package tracking

We deliver our products worldwide. There is no minimum quantity required per order and all our deliveries are free of charge.

If your order includes several items, they may be sent separately, depending on available stocks and shipping warehouses. Don't worry, your package will arrive soon.

A problem with the Post Office? Lost, broken, destroyed parcel? 

With our secure delivery, The Cat Paradise® takes care of the disputes for you. Customer satisfaction is our priority. We do not send the fault back to the carrier by letting you "manage". We assume full responsibility by immediately returning a new package to you at our expense. 

Do not hesitate to contact us by email at contact@the-cat-paradise.com : our team will do its best to meet your expectations. 

Yes, as long as your order is not "in process".

It is quite possible to cancel your order! If the order is already being prepared, however, the cancellation fee will be 40% of the purchase price.

Feel free to contact us by email at contact@the-cat-paradise.com : our team will do its best to meet your needs! 

We are only able to accept a return in the event of a proven defect in the product.

Our products undergo very strict quality controls before each shipment. However, if your products have any manufacturing defects, send us a picture of the product in question (in the original packaging if possible) to contact@the-cat-paradise.com with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.

All our textiles are accompanied by a size guide to help our friendly customers avoid this kind of inconvenience. Our team took care to measure each item and add the corresponding comment in each description. From then on, the buyer assumes full responsibility for products that are too small / large. Nevertheless, we know that the purchase of such an item can be very frustrating.

Feel free to contact our customer support by email at contact@the-cat-paradise.com : we will do our best to satisfy you (by offering possible compensation, for example).

Your security is our priority: our site only offers secure and guaranteed payment methods that are safe.

We accept:

Credit cards

Debit cards

Our online payment services:

Paypal*

G2A Pay*

*PayPal - As a banking institution within the European Union, PayPal offers you more than 10 years of experience in secure online payments. It is simple, fast, free and recognized worldwide for its effectiveness.

*G2A Pay - G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa to give you maximum payment options.

Your bank details or credit card details will under no circumstances be communicated to us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept cheques at this time.

Yes !

The "HTTPS" in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is nowadays becoming essential. This is the best way to protect your data and protect yourself against hackers or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which means "secure" and is added to the "http" protocol on the website in the address bar.

We make your purchases as easy as possible.

1. You select the desired product(s)

2.Click on "add to cart".

3.Click on the shopping cart icon at the top right (your "shopping cart") to complete your purchases

We also offer you the possibility to create a report to make the process even simpler.

No. Except in exceptional cases, we only accept one discount code per order.

The Cat Paradise® ships its products worldwide legally. However, the buyer is responsible for the import taxes of his country, we decline any responsibility.

If you wish to order in bulk, send an e-mail to our team at contact@the-cat-paradise.com