The processing of your order, the manufacture of the products and the (free) delivery require a maximum of 10 to 15 working days from our team. We do our best to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
A problem with the Post Office? Lost, broken, destroyed parcel?
With our secure delivery, The Cat Paradise® takes care of the disputes for you. Customer satisfaction is our priority. We do not send the fault back to the carrier by letting you "manage". We assume full responsibility by immediately returning a new package to you at our expense.
We are only able to accept a return in the event of a proven defect in the product.
Our products undergo very strict quality controls before each shipment. However, if your products have any manufacturing defects, send us a picture of the product in question (in the original packaging if possible) to firstname.lastname@example.org with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.
All our textiles are accompanied by a size guide to help our friendly customers avoid this kind of inconvenience. Our team took care to measure each item and add the corresponding comment in each description. From then on, the buyer assumes full responsibility for products that are too small / large. Nevertheless, we know that the purchase of such an item can be very frustrating.
Feel free to contact our customer support by email at email@example.com : we will do our best to satisfy you (by offering possible compensation, for example).
Your security is our priority: our site only offers secure and guaranteed payment methods that are safe.
Our online payment services:
*PayPal - As a banking institution within the European Union, PayPal offers you more than 10 years of experience in secure online payments. It is simple, fast, free and recognized worldwide for its effectiveness.
*G2A Pay - G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa to give you maximum payment options.
Your bank details or credit card details will under no circumstances be communicated to us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept cheques at this time.
The "HTTPS" in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is nowadays becoming essential. This is the best way to protect your data and protect yourself against hackers or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which means "secure" and is added to the "http" protocol on the website in the address bar.