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    Hello! Please read the below before you contact our support desk:

    Our customer service hours are Monday - Friday from 10am - 5pm EST. Once your ticket has been created, one of our customer service representatives will reply to your message within 24 - 48 hours during the above hours.

    For specific order questions, please be sure to include your order number which you would have received by email.

    Please note, if it's a shipping related question please check our shipping times and FAQ pages:

    View all of the most frequently asked questions here

    Email: contact@the-cat-paradise.com

    To contact us by post, send your mail to the address below:
    928 13th Ave S

    Jacksonville Beach, FL 32250

    Please be patient and we'll get back to you as soon as possible :)

    Your friends,

    The Cat Paradise